Refund policy
Return & Refund Policy – Xclusive Nova
At Xclusive Nova, we take pride in delivering high-quality pieces. Please read our policy carefully before purchasing.
Change of Mind Returns
We do not offer refunds or returns for change of mind, incorrect sizing, or personal preference.
Please ensure you carefully review all product details, sizing information, and descriptions before completing your purchase.
Faulty or Incorrect Items
In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item:
- Is faulty or damaged
- Is significantly different from the description
- Is not fit for its intended purpose
If you believe your item is faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos.
If approved, we will cover return shipping costs.
Final Sale Items
The following items are not eligible for return or exchange unless faulty:
- Sale or clearance items
- Gift cards
- Items purchased during promotional events
Important Notes
- Shipping costs are non-refundable
- Customers are responsible for return postage unless the item is deemed faulty
- Items must be returned in their original condition if a return is approved