Shipping policy

Shipping Policy – Xclusive Nova

At Xclusive Nova, we are committed to delivering your order safely and efficiently.

Please review the information below regarding order processing and shipping timeframes.

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders are not processed on weekends or public holidays.
  • During peak periods, processing times may be slightly extended.

Please note: Processing time is separate from shipping time.

Shipping Within Australia

Estimated delivery times after dispatch:

  • Standard Shipping: 3–8 business days
  • Express Shipping: 1–4 business days

Shipping costs are calculated at checkout unless otherwise stated.

Delivery timeframes are estimates only and may vary depending on location and carrier delays.

International Shipping

  • International delivery timeframes vary by country.
  • Shipping costs are calculated at checkout.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please allow up to 24 hours for tracking information to update.

Delays & Carrier Issues

While we aim to meet estimated delivery times, we are not responsible for delays caused by postal carriers, customs processing, or unforeseen circumstances.

We will always assist you in lodging an enquiry with the shipping carrier and supporting you in tracking your parcel where needed.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

Xclusive Nova is not responsible for parcels delivered to incorrectly provided addresses.

Lost or Missing Parcels

If you believe your parcel is lost or missing, please contact us within 7 days of the expected delivery date.

We will investigate the issue and lodge an enquiry with the shipping carrier on your behalf if required.

Change of Mind

We do not offer refunds or returns for change of mind, incorrect sizing choice, or personal preference.

Please ensure you carefully review all product details, sizing information, and shipping details before completing your purchase.